HOTEL INFORMATION

Cancellation and Refund Policies

Cancellation Policies

Cancellation policy is determined by the type of booking that is made. There are three policies as described below. Bookings made through third parties shall be governed by the party through which the booking was made.

GENERAL (applies to all policies)

  • Cancellations may only be made by the person who made the booking
  • Cancellation requests by telephone must be confirmed by email to relax@foxandhoundshotel.co.uk by 6.00pm on the day of cancellation
  • Failure to show or contact the hotel by 9.00am after the day of check-in will result in the cancellation of the entire reservation.
  • We strongly recommend short stay travel insurance with cancellation cover to protect against loss, as we are unable to make exceptions to this policy

Cancellation Policy A

APPLIES TO ALL BOOKINGS EXCEPT THOSE DESCRIBED IN POLICIES B and C

  1. Cancellations are free up to 48 hours prior to 3.00pm of the day of check-in
  2. Cancellations made after 3.00pm 48 hours before the day of check-in are subject to a charge equal to the full cost of the first 48 hours of the reservation, minus any deposit, which will be retained.

Cancellation Policy B

APPLIES TO TREEHOUSE BOOKINGS AND CHRISTMAS & NEW YEAR PACKAGES

  1. Cancellations are free up to 4 calendar weeks prior to 3.00pm of the day of check-in
  2. Cancellations made after 3.00pm 4 calendar weeks before the day of check-in are subject to a charge equal to the full cost of the complete reservation, minus any deposit, which will be retained

Cancellation Policy C

APPLIES TO GROUP BOOKINGS

  1. Cancellations are free up to 4 calendar weeks prior to 3.00pm of the day of check-in
  2. Cancellations made after 3.00pm 4 calendar weeks before the day of check-in but before 48 hours prior to check-in shall not be charged, but the deposit shall be forfeit.
  3. Cancellations made after 3.00pm 48 hours before the day of check-in are subject to a charge equal to the full cost of the first 48 hours of the reservation, minus any deposit, which will be retained.

Deposit Refund Policy

  1. Deposits are only required for Group and Treehouse bookings and for Christmas and New Year packages
  2. Deposits are fully refundable up to 4 calendar weeks prior to 3.00pm of the day of check-in
  3. Deposits will not be refunded if a cancellation is made after 3.00pm, 4 calendar weeks prior to the day of check-in.
  4. A forfeit deposit may be transferred to an alternate booking date, providing the new date is within 12 calendar months of the original booking date. The new date must be advised within 7 days of the cancellation of the original booking.
  5. We strongly recommend short stay travel insurance with cancellation cover to protect against loss, as we are unable to make exceptions to this policy

Thank you

Thank you for applying to join Friends of the Fox & Hounds. A member of the team will review your application and once complete, will issue you with a membership number that you can use to take advantage of special member-only offers.  In the meantime, detailed information about the program, including Terms & Conditions can be found here.